Got a question? We’re here to help. Explore our most frequently asked questions to find quick answers about bookings, cancellations, payments, and more. If you still need help, feel free to reach out to our support team anytime.
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Bookings can be confirmed instantly or within a few hours, depending on the availability of the host. Most accommodations and experiences on our platform offer instant confirmation, ensuring a smooth and fast booking experience.
We accept major credit and debit cards, online payment gateways, and in some cases, bank transfers. All payments are securely processed to protect your data.
After completing a booking, you will receive a confirmation email containing all the details of your reservation, including the location, time, and contact information of your host or provider.
Currently, only one payment method is allowed per reservation. If you wish to use multiple payment options, please contact our customer support team for assistance.
A digital receipt will be sent to your registered email address after your payment has been processed. You can also download it from your account dashboard under “My Bookings.”
Booking Questions
Yes, as long as your request is still pending confirmation, you may edit or cancel it directly from your dashboard. Once confirmed, changes depend on the host’s cancellation and modification policies.
You can cancel a reservation request from your account dashboard. Please review the cancellation policy of the listing before proceeding, as some bookings may be non-refundable.
Log into your account, go to “My Bookings,” and you will see the status of each reservation listed. Statuses include pending, confirmed, or cancelled.
All your reservations can be accessed from your personal dashboard under the “My Bookings” tab. If you can’t find a reservation, check your email for confirmation or contact our support team.
Your payment is processed immediately upon booking confirmation. In some cases, certain experiences may offer “Pay Later” options, which will be indicated on the listing.
Help on your reservations
If your host cancels, we will notify you immediately and offer alternative accommodations or experiences. You will receive a full refund, including any service fees.
Our Resolution Center helps resolve disputes between guests and hosts. If you encounter an issue during your stay or experience, you can file a claim within 24 hours of the incident.
Contact the host directly through your dashboard messaging system. Most hosts are happy to help retrieve and return forgotten items.
Many listings offer instant booking. If the listing requires host confirmation and you haven’t received a response within 24 hours, consider reaching out via chat or choosing another option.
You can share your booking itinerary and experience details via email or direct link from your dashboard. This is useful for sharing plans with travel companions or family.